[CentOS] USB key problems on enterprise systems
chrism at imntv.com
Mon Mar 13 04:13:55 UTC 2006
Collins Richey wrote:
> We had opened a trouble ticket with RH support for the RHEL4 problem,
> but they're not interested "we don't provide support for USB devices".
> A really NOT fine, but to be expected, attitude.
We had a number of machines that were under paid RHEL support for a few
years and the 2 or 3 times we ever called them, when we really needed
help, the answer was also "you're SOL, we don't support that" and I had
to get the answers from the community at large. While we resolved the
problem each time, it just left a very sour taste in our mouth and left
us wondering what would happen if we were REALLY in a jam. And this was
on enterprise Compaq/HP Proliant rack servers in a datacenter
environment doing vanilla web/database/mail/dns chores...nothing
exotic. That's when I discovered CentOS and decided it wasn't worth
paying Redhat for continued non-support when I could get better support
and the same product with CentOS.
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