[CentOS] Re: Trouble Ticket System
Jeremy Sanders
jss at ast.cam.ac.uk
Wed Feb 6 09:53:24 UTC 2008
Jun Salen wrote:
> Last year, I tried to installed and evaluate the following OSS web base
> trouble ticketing system. This is for me to track history on our IT
> related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix
> Power Support, ruQueue, Ticket Express, OTRS, PMOS Help Desk and eTicket.
> From those, PMOS and eTicket are my top picks. I have problem installing
> OTRS the last time, so I am unable to evaluate that but will try later.
> The problem with PMOS is that the developer want to give up the project
> last time I checked. Aside from the mentioned above, can you suggest
> others that are better. Any advice from other experiences please. Thank
> you very much.
Have you looked at trac? I find it is an excellent bit of software.
Jeremy
--
Jeremy Sanders <jss at ast.cam.ac.uk> http://www-xray.ast.cam.ac.uk/~jss/
X-Ray Group, Institute of Astronomy, University of Cambridge, UK.
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