[CentOS] Trouble Ticket System

[Johnny Hughes]

Les Mikesell wrote:
> Johnny Hughes wrote:
>>>>
>>>> I would like to recommend a piece of software known as GLPI ... when 
>>>> used in conjunction with OCSng, it will track all hardware and 
>>>> software installed on each machine, which users use which machines, 
>>>> etc.
>>>>
>>>> It also can use ADS or LDAP for authentication, and there is the 
>>>> ability to create FAQs that users can search.
>>>>
>>>> So, the combination can be used as a software/hardware inventory 
>>>> program and trouble ticket system.
>>>>
>>>> http://glpi-project.org/?lang=en
>>>>
>>>> http://www.ocsinventory-ng.org/
>>>>
> 
>>>>
>>> Does someone has an rpm version?
>>> I did some tests on OCS-ng, but everything broke on the upgrade of 
>>> the test pc...
>>
>> WRT RPMS, no.
>>
>> They have built perl scripts to run for upgrades and installs, and it 
>> is very complex, so RPMS would just down load the stuff and execute 
>> the perl script.  Fairly worthless in this case.  In fact, for things 
>> that just unpack into a web dir (mambo web server, phpmyadmin, etc.) I 
>> think RPMS are fairly worthless.
> 
> But... You need a bunch of perl and php modules that would be better 
> handled as rpms (and even nicer if their install script could 'yum 
> install' them if missing or dependencies pulled them in automatically). 
>   They may all be available from the rpmforge repo.
> 
That is true ... I look at the docs and install the applicable RPMS from 
rpmforge (or make them myself) as required when doing these things.  So 
I guess an RPM version MIGHT be good :D



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