[CentOS] Do we have any Zimbra users on the list?

Thu Jan 10 15:37:17 UTC 2008
Johnny Hughes <johnny at centos.org>

Craig White wrote:
> On Thu, 2008-01-10 at 09:02 -0600, Johnny Hughes wrote:
>> Craig White wrote:
>>> On Wed, 2008-01-09 at 11:14 -0600, Johnny Hughes wrote:
>>>> All,
>>>>
>>>> Here is a request for Zimbra to provide official CentOS support:
>>>> http://bugzilla.zimbra.com/show_bug.cgi?id=23487
>>>>
>>>> Here is a poll that might help them see how many CentOS Customers they
>>>> REALLY have:
>>>> http://www.zimbra.com/forums/users/14136-foss-edition-most-popular-linux-distro.html
>>>>
>>>> I am not asking for anyone to do anything mean, or to say anything
>>>> untrue, in fact, please don't.
>>>>
>>>> I am asking that if you use Zimbra on CentOS (either the Free Version or
>>>> the Network Version) that you let them know that you are.  If you would
>>>> pay for Official support, let them know that too.
>>> ----
>>> it wouldn't seem that Zimbra's position (they don't support CentOS) is
>>> any different than a lot of other software out there.
>>>
>>> I can see the reason that you would take it personally but they don't
>>> mean it personally, it's just typical of another proprietary software
>>> company shirking responsibility...no more, no less.
>>>
>>> They surely could support CentOS and it's obvious after a bit of
>>> inspection that the problem that they are experiencing is not just
>>> CentOS but also RHEL. I think what this really says is that CentOS is
>>> really popular and the issues were more obvious on CentOS because of the
>>> number of people using Zimbra with CentOS. I think you may see an
>>> alarming trend to this...where companies are seeing more problems with
>>> CentOS than RHEL simply because there are more people using CentOS...I
>>> wonder.
>> Sure, I agree.
>>
>> What I took personally was the suggestion to use Ubuntu instead of 
>> CentOS ... and the fact that they support many other distros with their 
>> FOSS version and still do not even support CentOS there.
>>
>> http://www.zimbra.com/forums/announcements/14116-centos-not-supported.html
>>
>> That has been corrected as it was not a CentOS problem:
>>
>> http://www.zimbra.com/forums/announcements/14213-our-centos-users.html
>>
>> All the while, several of their developers RUN CentOS and Zimbra for 
>> their MTA. There are even many development CentOS servers in their 
>> organization and they will not even support it in the FOSS edit???
>>
>> Besides, I am quite tired of people supporting CentOS under the table. 
>> If they are going to support it, they need to do so openly.
>>
>> I did not open that bug, nor did I decide that Ubuntu was a better 
>> server option to support than CentOS.  But since the bug is open, CentOS 
>> users of Zimbra should, in my opinion, respond.
>>
>> I do think that CentOS users who use Zimbra should take this opportunity 
>> to let Zimbra know how many of them there are and ask to not be the 
>> red-headed step child any longer.
> ----
> The import seems to be unspoken but it bespeaks of a company that seeks
> to disown issues and blame their customers rather than solve the
> problems.

It would seem not all Mail server companies feel this way, Scalix for 
example :-)

http://www.itjungle.com/bns/bns010808-story01.html

Thanks,
Johnny Hughes


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