[CentOS] need trouble ticket system

Les Mikesell lesmikesell at gmail.com
Sun Mar 29 20:50:35 UTC 2009


Eduardo Grosclaude wrote:
> 
>>
>> I need to implement trouble tracking system,
> GLPI may be worth a look

GLPI is more of an inventory system at heart - so it might make sense if 
you tie the issues to underlying devices (and you can couple it with 
ocsinventory-ng if you want then inventory to be automatically updated). 
  Likewise if you are doing software development and want the issues 
coupled to the software version control system you might like Trac.

But RT is a good choice if the intent is to map problems to queues that 
groups of people will process.

-- 
   Les Mikesell
    lesmikesell at gmail.com



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