[CentOS] A proposed CentOS mailing list FAQ

[Geoff Galitz]

>
> #####################################################################
>
> 1. This mailing list is here for folks around the world to share knowledge
> about CentOS
>     and Linux. This is not a paid tech support organization - if you want
> that, buy
>     a RedHat subscription.
>
> 2. We are not here to do your job for you. If you think we should, perhaps
> you
>      should pay us. Before asking us, have you:
>   a) read the documentation (RTFM)?
>   b) checked the CentOS wiki for howtos and FAQs?
>         i) <http://centos.org>, and click on "information"
>         ii) <http://wiki.centos.org/>
>   c) googled for documents on the Web?
>
> 3. Many of your problems have been discussed and solved. Feel free to ask
> for a link
>      to the solution, or the discussion.
>

I prospose rephrasing the above FAQ entries in a more neutral tone:


1) What are my Centos support options?

Generally speaking, you have three options:

  1) The centos-users mailing list.
       Developers, systems administrators and end-users all contribute on 
the
       mailing list on a best effort basis.   Questions are answered as 
people's time and
       experience allow.   This is a volunteer effort and there are no 
gaurutees anything will
       be answered  or answered in a give time frame,  though we do our best 
and
       historically are quite good.

      It is strongly recommended you search the archives first, as you can 
get an answer
      much faster and we can focus our time on new issues and projects.

  2) The Centos IRC channel.
      The channel can be found on irc.freenode.net, channel #centos

      Same ground rules as the mailing list.

  3) Commercial support.
       There are number of commercial support providers.  They are best 
found
       by a search on your favorite search engine.  Alternatively switching 
over to
       Redhat Enterprise Linux (RHEL) and purchasing a support contract is a 
good
       option.

       If you require answers or support at a moment's notice, this is your 
best option.


Insert links to mailing lists and other resources approprate....

Just my two cents.