[CentOS] More on CentOS autotools bug

[Robert Heller]

At Sat, 9 Jul 2011 02:55:32 +0800 CentOS mailing list <centos at centos.org> wrote:

> 
> On 7/9/11, John R Pierce <pierce at hogranch.com> wrote:
> > On 07/08/11 10:20 AM, Emmanuel Noobadmin wrote:
> >> ...does[n't] stop him from doing development, it shouldn't
> >> stop him from doing something like copy and paste.
> >
> > A couple weeks ago, on a technical support IRC forum (I forget if it was
> > #solaris or #postgres or what), some guy came on and wanted us to look
> > at an error.... which he posted as a YOUTUBE VIDEO.     it was a simple
> > 2-3 line text error message.    apparently it was easier for him to use
> > his fondleslab[1] to video capture the error off his screen than to
> > paste or type the text.       talk about bandwidth bloat.
> 
> On a similar note, I regularly request users to copy the error message
> they get in order to troubleshoot. There's this group of customers
> who, despite repeated instructions, will do a screenshot and email a
> .BMP to me. I'm undecided if that's better or worse than their
> previous method of printing out said screenshot, then scanning it via
> their copier's scan to email function before emailing the now crap
> quality monochrome final product to me as a PDF.
> 
> But neither beats that youtube for bloat :D

I don't believe it is possible to copy and paste the text from many
error message popups (I am pretty certain you can't from a standard
MS-Windows error popup, but I am not sure about error popups from
various Linux GUI toolkits -- *some* of them don't allow it -- the base
widgets used don't provide a copyable text field). So the only way to
*litterally* 'copy and paste' the error message (and some people
understand the 'error message' to be the error popup window, not the
*text* of the message) is to litterally do a screenshot of the popup
window and send that.  I guess far too many people have been trained
away from textual interactions with a computer -- they only understand
*graphical* interaction with a computer.

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Robert Heller             -- 978-544-6933 / heller at deepsoft.com
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