<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<META NAME="Generator" CONTENT="MS Exchange Server version 6.5.7654.12">
<TITLE>Release 5.5 64-bit hangs on boot</TITLE>
</HEAD>
<BODY>
<!-- Converted from text/rtf format -->
<P><FONT SIZE=2 FACE="Arial">Hi there --</FONT>
</P>
<P><FONT SIZE=2 FACE="Arial">I just completed installing the 64-bit version of Release 5.5, and while the installation and initial configuration</FONT>
<BR><FONT SIZE=2 FACE="Arial">completed successfully, a full boot-up is never completed successfully. During the system boot-up sequence </FONT>
<BR><FONT SIZE=2 FACE="Arial">the list of services appears to complete, but then a blank blue screen appears, and while the mouse pointer is</FONT>
<BR><FONT SIZE=2 FACE="Arial">present, it does not respond to any input. I let the system stand, in the hope it would correct itself, for about</FONT>
<BR><FONT SIZE=2 FACE="Arial">half an hour, but the status did not change. </FONT>
</P>
<P><FONT SIZE=2 FACE="Arial">I did the installation a second time to see if this was a freak occurrence. Unfortunately, after the second attempt</FONT>
<BR><FONT SIZE=2 FACE="Arial">was completed, the same issue occurred on the server. </FONT>
</P>
<P><FONT SIZE=2 FACE="Arial">Prior to doing the installation, I confirmed the DVD and CD media were tested and found to be valid. When I did</FONT>
<BR><FONT SIZE=2 FACE="Arial">the installation, I went with the base install along with Server, Server GUI, and Virtualization support. The server </FONT>
<BR><FONT SIZE=2 FACE="Arial">hardware is a Dell R515 system with two 500 GB SAS drives that are hardware-based RAID1 that was completely</FONT>
<BR><FONT SIZE=2 FACE="Arial">optimized prior to the software install.</FONT>
</P>
<P><FONT SIZE=2 FACE="Arial">Has anyone experienced this issue before, and has an idea as to what is going on, and how it can be corrected?</FONT>
</P>
<P><FONT SIZE=2 FACE="Arial">Thanks. </FONT>
</P>
<font face="monospace"><br>
<br>
The information in this e-mail is intended only for the person to whom it is<br>
addressed. If you believe this e-mail was sent to you in error and the e-mail<br>
contains patient information, please contact the Partners Compliance HelpLine at<br>
http://www.partners.org/complianceline . If the e-mail was sent to you in error<br>
but does not contain patient information, please contact the sender and properly<br>
dispose of the e-mail.</font></BODY>
</HTML>