Am Di, 19.07.2011, 13:32 schrieb Kevin Thorpe:
Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there.
Only very few are actually worth installing.
http://www.bestpractical.com/rt/ -> RequestTracker http://www.otrs.org/ -> OTRS
maybe the one or other commercial one.
I only used RT, but OTRS seems to develop nicely, too.
Both required a lot of Perl-Modules that may or may not exist in the distribution.