29 Mar
2009
29 Mar
'09
8:45 a.m.
Hi,
I need to implement trouble tracking system, we have 250 users in one premise & 3 desktop support technicians.
I need to implement trouble ticket system, where user will enter their application / other issues. Mail will be sent to technician available on duty. trouble ticket will be provided to user & will be given close stat once resolved.
Kindly suggest me one such application based on open source.
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Regards
Dhaval Thakar
http://dhavalthakar.blogspot.com/