Actually, we really like Dell. The servers that died are four or five years old, and were only under a now-expired warranty. All had the same error (E171F PCIE fatal error B0 D3 F0), which indicates
a
pci-x error, which is weird. And that all of them failed within a week suggests, to me, a firmware error, maybe a counter that rolled over,
or ran
past the end.
And I not only got a Dell rep to chat about it, he even opened a case, knowing they were out of warranty. Maybe it's 'cause we're US gov't, but still....
I'd have done the same: Anything that drops four on the floor at your place can do so elsewhere... And I'd want to know why/how/what dropped those four *before* some in-warranty units proffered the same startling surprise.
http://www.youtube.com/watch?v=-PnlWHdJGLM
You do not want your customers saying things like this about your product line. HP learned its lesson on this one, we should do the same *before* the "Instructive Experience" nails us between the eyes. *hats off to the Dell guy*.
Insert spiffy .sig here: Life is complex: it has both real and imaginary parts. Life is not measured by the number of breaths we take, but by the moments that take our breath away.
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