John wrote:
The catch here is feeding the new user little by little. Ease them into it and they will never know it I am not saying turn CentOS into a Windows Clone. Yes, I agree educating the user to the linux way of doing things
Some good feedback John.
I'm thinking the choice of distro is key for the first time user. They need as much stuff to just work as possible so limiting the amount of tasks they need to initially perform to get the box running satisfactorily. Distros that have a strict interpretation of open source/GPL and don't include 3rd party proprietary drivers, plugins, applications etc probably aren't the easiest for new users. I believe there are distros out there that either include these by default or aim to make it very easy for users to add/enable them. Maybe one of these types of distros would be more suitable than CentOS, and allow new users a more shallow learning curve. Then, when they are a little more comfortable with their new OS they can think about migrating to a more "mature" distro such as CentOS.
I often say to new users that learning Linux is like learning to speak a new language. Just because you are fluent in English, doesn't mean you will be able to pick up a novel written in French/German/Spanish and immediately read and/or understand it. The same is true here - those 10+ years of experience you have using Windows counts for nothing and doesn't entitle you to pick up a Linux CD and be able to use it - the learning curve is steep. I think people's expectations are unrealistic if they think they can throw in a Linux CD and expect to achieve everything they were able to do in Windows in a weekend.
TBH, Windows is no different - you show me an average home user that's never used Windows before who could configure a network or printer. Just because PCs are sold as consumer items, doesn't make it so. If you went out and bought a new car, would you expect to be able to drive it home if you'd never had a driving lesson? I could go on with the analogies but I suspect I'm preaching to the converted and you understand the point :)