On Saturday 03 March 2012 00:35, the following was written:
I escalated to the DC manager and this is what he replied:
"I'm sorry your having a hard time with software raid on your server and our install process. From what I remember talking with out techs long ago about this is, that when using raid10 and software raid, the bootloader cannot be installed on the software raid partition and has to be on a single drive. I am not 100% sure on this, and will confirm with my tech later tonight and to see what can be done to correct your issue."
Do not let them tell you that you cannot boot from a software raid. I do it here all the time. The /boot has to be on a raid1 setup to boot. Everything else can be on a whatever raid you choose.
Bottom line is if they caused you downtime then you should be compensated for it.