On Sat, May 11, 2013 at 12:25 AM, m.roth@5-cent.us wrote:
<shakes head> I once started a support call with Sun/Oracle *shudder*, and the engineer got all huffy, they didn't support CentOS (it was a hardware problem), and he obviously didn't know anything about it. I escalated, and got another engineer (and the story goes downhill from there).
It is a similar experience with Intel, Dell, ... The OS is not on their compatible list? Sorry can't help you, never mind it is a hardware problem.
Whenever there is hardware problem, I play dumb and 'do' whatever they ask me to do and report failure for each operation. Eventually I get a RMA number.
<anecdote> I run a small time consulting operation and this is the kind of flack I get. It is just not Linux. On an Intel S3000AH board, certified for Windows 2003 server, I was told that Windows 2008 server was not supported. </anecdote>