Hello,<br><br>We make good use of RT by Best Practical, it services an ISP and a NOC.<br><br><a href="http://www.bestpractical.com/rt">http://www.bestpractical.com/rt</a><br><br>HTH,<br>Darrin<br><br><div class="gmail_quote">
2009/3/29 Dhaval Thakar <span dir="ltr">&lt;<a href="mailto:dhaval.thakar@networthdirect.com">dhaval.thakar@networthdirect.com</a>&gt;</span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hi,<br>
<br>
I need to implement trouble tracking system,<br>
we have 250 users in one premise &amp; 3 desktop support technicians.<br>
<br>
I need to implement trouble ticket system, where user will enter their<br>
application / other issues. Mail will be sent to technician available on<br>
duty.<br>
trouble ticket will be provided to user &amp; will be given close stat once<br>
resolved.<br>
<br>
Kindly suggest me one such application based on open source.<br>
--<br>
<br>
<br>
<br>
Regards<br>
<font color="#888888">Dhaval Thakar<br>
<a href="http://dhavalthakar.blogspot.com/" target="_blank">http://dhavalthakar.blogspot.com/</a><br>
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</font></blockquote></div><br><br clear="all"><br>-- <br>Darrin Khan<br><a href="mailto:medavian@gmail.com">medavian@gmail.com</a><br><br>Fran Lebowitz  - &quot;Life is something to do when you can&#39;t get to sleep.&quot;