29 Mar
2009
29 Mar
'09
3:25 p.m.
At Sun, 29 Mar 2009 12:15:16 +0530 CentOS mailing list centos@centos.org wrote:
Hi,
I need to implement trouble tracking system, we have 250 users in one premise & 3 desktop support technicians.
I need to implement trouble ticket system, where user will enter their application / other issues. Mail will be sent to technician available on duty. trouble ticket will be provided to user & will be given close stat once resolved.
Kindly suggest me one such application based on open source.
Deepwoods Software uses RT from Best Practical (http://www.bestpractical.com/?rt=3.4.2).
--
Robert Heller -- 978-544-6933
Deepwoods Software -- Download the Model Railroad System
http://www.deepsoft.com/ -- Binaries for Linux and MS-Windows
heller@deepsoft.com -- http://www.deepsoft.com/ModelRailroadSystem/