When I first started CentOS-2 I purchased RHEL21ES out of my own pocket because I wanted to make sure that CentOS-2 was as close to the real product as possible.
I was most unimpressed with the RH support. In fact I would call it shit house. For a list of bugs see http://uranus.it.swin.edu.au/~jn/linux/centos-2/index.htm
The one time I called telephone support I got transfered to some American call center who could not understand a thing I said (obviously in my harsh Australian accent) and in the end I gave up. Needless to say I don't pay them shit anymore and I just do everything myself.
From my observations, there is no such thing as support from RedHat.
John.
Collins Richey wrote:
As a parallel question to my thread about CentOS for commercial use, here's a question I've been wondering about.
How many of you who have RHEL licenses and paid support licenses have ever needed actually to request support? And if you did was the support any bit more timely or accurate than community support for CentOS or other distros?