Craig White wrote:
On Wed, 2008-01-09 at 11:14 -0600, Johnny Hughes wrote:
All,
Here is a request for Zimbra to provide official CentOS support: http://bugzilla.zimbra.com/show_bug.cgi?id=23487
Here is a poll that might help them see how many CentOS Customers they REALLY have: http://www.zimbra.com/forums/users/14136-foss-edition-most-popular-linux-dis...
I am not asking for anyone to do anything mean, or to say anything untrue, in fact, please don't.
I am asking that if you use Zimbra on CentOS (either the Free Version or the Network Version) that you let them know that you are. If you would pay for Official support, let them know that too.
it wouldn't seem that Zimbra's position (they don't support CentOS) is any different than a lot of other software out there.
I can see the reason that you would take it personally but they don't mean it personally, it's just typical of another proprietary software company shirking responsibility...no more, no less.
They surely could support CentOS and it's obvious after a bit of inspection that the problem that they are experiencing is not just CentOS but also RHEL. I think what this really says is that CentOS is really popular and the issues were more obvious on CentOS because of the number of people using Zimbra with CentOS. I think you may see an alarming trend to this...where companies are seeing more problems with CentOS than RHEL simply because there are more people using CentOS...I wonder.
Sure, I agree.
What I took personally was the suggestion to use Ubuntu instead of CentOS ... and the fact that they support many other distros with their FOSS version and still do not even support CentOS there.
http://www.zimbra.com/forums/announcements/14116-centos-not-supported.html
That has been corrected as it was not a CentOS problem:
http://www.zimbra.com/forums/announcements/14213-our-centos-users.html
All the while, several of their developers RUN CentOS and Zimbra for their MTA. There are even many development CentOS servers in their organization and they will not even support it in the FOSS edit???
Besides, I am quite tired of people supporting CentOS under the table. If they are going to support it, they need to do so openly.
I did not open that bug, nor did I decide that Ubuntu was a better server option to support than CentOS. But since the bug is open, CentOS users of Zimbra should, in my opinion, respond.
I do think that CentOS users who use Zimbra should take this opportunity to let Zimbra know how many of them there are and ask to not be the red-headed step child any longer.
Bug to ask for support: http://bugzilla.zimbra.com/show_bug.cgi?id=23487
Poll to tell them if you use CentOS: http://www.zimbra.com/forums/users/14136-foss-edition-most-popular-linux-dis...
Thanks, Johnny Hughes