On Tue, 5 Feb 2008 19:46:58 -0600 Chris Boyd cboyd@gizmopartners.com wrote:
On Feb 5, 2008, at 7:23 PM, Jun Salen wrote:
Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS, PMOS Help Desk and eTicket. From those, PMOS and eTicket are my top picks. I have problem installing OTRS the last time, so I am unable to evaluate that but will try later. The problem with PMOS is that the developer want to give up the project last time I checked. Aside from the mentioned above, can you suggest others that are better. Any advice from other experiences please. Thank you very much.
Take a look at Request Tracker http://bestpractical.com/rt/
Active support and an active user community.
RT rox - it too difficult to setup. A tiny learning curve, but for the money (free beer) it's the best I seen.
Another it OTRS (of course it's mentioned however, there are tons of whistles and bells (overkill for most IT needs) and if you don't need them, then RT is by far the best.