Jun Salen wrote:
Hi,
Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues.... Aside from the mentioned above, can you suggest others that are better. ...
FlySpray is a 'bug tracking system' intended for software development, but quite ammendable to being used as a trouble ticket system. web based, written in php, and uses a postgres or mysql database. email and/or jabber notifications. tasks/tickets can be assigned and reassigned, and keep a detailed history. http://flyspray.org/
you could use its 'categories' field to enumerate your systems and software that you're dealing with. Categories can have nested subcategories which are specific to them (for instance, standard request ticket types). (sub)categories can have owners who get the default notifications.