On 9/26/18 2:51 PM, Mauricio Tavares wrote:
On Wed, Sep 26, 2018 at 3:37 PM, lejeczek via CentOS centos@centos.org wrote:
On 26/09/18 20:19, Mauricio Tavares wrote:
If ti makes you feel any better, I am not having stellar service from WD's support. In fact, they act like they never received the HD I sent for RMA whose tracking number says they did 10 days ago.
On Wed, Sep 26, 2018 at 2:16 PM, lejeczek via CentOS centos@centos.org wrote:
hi guys
I have rather a large set of Seagate's SAS ST32000444SS, over a hundred - experience I'm having from those in conjunction with their tech support is abysmal.
I'm trying to update firmware of these drives and nothing works, including tech support.
... and I cannot help but wonder - is just me who is so unlucky and getting very, very poor support(taking naturally only of Linux) or in fact Seagate are rubbish!
Care to share your say?
thanks, L.
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what seems really really bad, is that none of the tools their tech support suggest works, at least for me. You would think that simple thing such as firmware update should be really a piece of cake, but it seems that Seagate too, is rubbish when it come to Linux. One would think Seagate should not that mistake but, yet again, yet another business which does not like Linux customers.
I do not think it is malice but just plain ignorance or thefamous "if it works, don't fix it" principle. Remember that even today you can buy cars with without rear disk brakes. With that said, I thought Seagate had a .iso to deploy the firmware. I could be wrong though.
What I am saying is not intended to advocate for Seagate, they are not even my first choice as hard drive manufacturer.
I for one am very conservative about updating/upgrading firmware of trivial devices such as hard drive or system board ("motherboard"). What specifically are you planning to achieve by doing that? Note that firmware is extremely small hence very simple program which can be easily debugged and for mass manufactured devices can be virtually clean of bugs including ones with security implications.
That said, if firmware upgrade is necessary to fix real potential trouble, I'd rather stop using that manufacturer in a future (no matter whether their support is outstanding of doesn't exist). Other reasons may be: performance improvement (but it's doubtful to achiever significant improvement that way), or changing specs, like converting 500 byre to 4 kilobyte sector, which as far as I know is impossible.
Just a side note about quality of support:
I said once the following about one hardware manufacturer whose hardware I recommended when was asked how good their support is: I use their devices for over decade and a half, never had to contact their support. Their devices keep working, during warranty and after that ends, some of them as old as 15 years old...
Valeri
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