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On Sun, Dec 04, 2005 at 07:38:55PM -0500, Bryan J. Smith wrote:
as far as warranty, they have to warranty what they sell.
Now that gets interesting. Read your sales contract very well. They can force you to go to the hardware manufacturer if you are not under the terms of it.
That depends, of course, on the "laws of the land".
Here in Brazil, if I buy something from Dell, they are responsible for it. They can't send me to talk to the manufacturer. Even if the problem is due to something the manufacturer did wrong, Dell would still be considered (by the law) the one that has to deal with it, since it is them who sold me the box.
as far as support, they won't offer OS support on OS's that they don't support.
They can also make things difficult for you. I'd rather reward a vendor that offers support for what I run, no games, no dancing around.
Well, they can always do that, of course. And that can be a serious problem. I mentioned the law on the previous paragraph. The same law states they have 90 days to fix it. And ick, having a server down for 90 days is not fun.
[]s
- -- Rodrigo Barbosa rodrigob@suespammers.org "Quid quid Latine dictum sit, altum viditur" "Be excellent to each other ..." - Bill & Ted (Wyld Stallyns)