At Mon, 22 Jun 2009 15:14:20 -0400 (EDT) CentOS mailing list centos@centos.org wrote:
On Mon, 22 Jun 2009, Scott Silva wrote:
If they want commercial support, what is wrong with RedHat? That is what they do. CentOS is a "community supported" enterprise distro. Most organizations that want support usually look for an established business entity.
Besides, paid contracts at the top of the food chain keeps the scraps floating down to the rest of us. If RedHat ever sees CentOS as a competition, they will surely do something to make it more difficult.
you're right, and i'm starting to appreciate the distinction people have been pointing out to me. that still means the "commercial support" page should be clarified to make that obvious in some way.
And there are different levels of 'commercial support'. One option is indeed RedHat itself. For some companies / organizations RedHat's level of support is too costly (for some definitions of 'cost' -- not always a pure monetary issue in some cases). Many 'mid sized' companies / organizations have an in-house IT staff, who are capable of dealing with day-to-day management and are also capable of getting outside support via newsgroups, E-Mail lists, and Wikis. *Some* smaller companies / organizations might prefer a 'local' personal support structure, rather than support from an office in NC or some equally distant location. *I* suspect that many of these smaller companies / organizations might prefer to go with CentOS if they knew there was a local support person that they could put on a retainer contract. Yes, this probably does mean taking some business away from RedHat, but it is probably business RedHat might prefer to farm out anyway, since getting daily calls from Middle Of Nowhereville about 'trivial' issues probably costs RedHat more than they make on the lowest level of support.
rday
======================================================================== Robert P. J. Day Waterloo, Ontario, CANADA
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