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On Sun, Dec 04, 2005 at 07:10:55PM -0500, Matt Morgan wrote:
On 12/4/05, Craig White craigwhite@azapple.com wrote:
On Sun, 2005-12-04 at 15:47 -0500, Matt Morgan wrote:
Although I'm sure it's not always strictly enforced, Dell claims that it won't provide warranty hardware support on servers installed with an un-Dell-supported OS (basically, anything other Windows, RH, and Suse). Are other CentOS admins successful in getting Dell to support their hardware? How does it work--do you just tell them it's RH?
Dell is going to warranty the hardware - it doesn't have anything to do with which OS you are using. You can't expect them to support an OS that they don't support but I would bet that if the software issue is something that wouldn't change from RHEL/CentOS - they wouldn't miss a beat.
For the record, that is the opposite of what they told me. They only support the hardware when you're using a supported OS. Of course, you wouldn't have to tell them that you're using CentOS. So I was wondering if people had gotten away with that pretty regularly.
I never had to call Dell for support on hardware running CentOS (yet), but they never gave me any trouble with servers running Conectiva Linux (in the past).
There is a big difference between "I need a driver for my netcard" kind of support, and "My HD just burst into flames" kind.
[]s
- -- Rodrigo Barbosa rodrigob@suespammers.org "Quid quid Latine dictum sit, altum viditur" "Be excellent to each other ..." - Bill & Ted (Wyld Stallyns)