30 Mar
2009
30 Mar
'09
11:18 p.m.
Dhaval Thakar wrote:
Hi,
I need to implement trouble tracking system, we have 250 users in one premise & 3 desktop support technicians.
I need to implement trouble ticket system, where user will enter their application / other issues. Mail will be sent to technician available on duty. trouble ticket will be provided to user & will be given close stat once resolved.
Kindly suggest me one such application based on open source.
The one I have been looking at and tested some is: http://www.eticketsupport.com/