Am 29.03.2009 um 08:45 schrieb Dhaval Thakar:
Hi,
I need to implement trouble tracking system, we have 250 users in one premise & 3 desktop support technicians.
I need to implement trouble ticket system, where user will enter their application / other issues. Mail will be sent to technician available on duty. trouble ticket will be provided to user & will be given close stat once resolved.
Kindly suggest me one such application based on open source.
Hi,
as suggest, RT is a good choice. But it requires some thinking and planning in advance, and a good knowledge of PERL-intrinsics on RHEL/CentOS, as it requires around 200 different PERL-module dependencies. I've never installed it on anything other than FreeBSD (FreeBSD now provides all of the modules in it's ports-system) When I have to update it, or PERL, or some of the modules, I usually wipe the whole PERL-installation and install it from scratch. I also use a VMware-instance as test-platform.
There is a book about RT from O'Reilly. It's old, but not ancient and teaches the concepts quite well. The rest can be gained from reading the mailing-list and the wiki.
How fast do you need to get it up and running?
Best Regards, Rainer