At Tue, 19 Jul 2011 12:32:50 +0100 CentOS mailing list centos@centos.org wrote:
Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there.
I use RT for sales and helpdesk (for web hosting clients) type stuff. Works reasonably well. Somewhat non-trivial to set up, but work well once set up. Warning: it needs all sorts of 'extra' Perl modules, mostly from RPMForge and somethings there are interesting package conflicts... Depending on how things are set up, you'll want to interpose a spam filter.
http://www.bestpractical.com/?rt=3.4.2
I use bugzilla for software bugs/requests. RT would work here, but bugzilla is probably more familar to programmers and is somewhat better geared to bug reports.
yum --enablerepo=epel install bugzilla
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