Keith Roberts wrote:
On Tue, 19 Jul 2011, Kevin Thorpe wrote:
From: Kevin Thorpe kevin.thorpe@pibenchmark.com
Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there.
This is not free, but it is very comprehensive, and will also probably do a lot more than what you need. I have played with the trial demo version last year, and it's got alot of interesting features, including billing. It is a complete solution for web hosting providers, amongst other things.
Missed the beginning of the thread, so I don't know what Keith's talking about. The two that I'd recommend that are F/OSS are bugzilla and Mantis. Worked with both, both work well.
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