On Mon, 2005-12-05 at 01:54 -0200, Rodrigo Barbosa wrote:
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On Sun, Dec 04, 2005 at 07:38:55PM -0500, Bryan J. Smith wrote:
as far as warranty, they have to warranty what they sell.
Now that gets interesting. Read your sales contract very well. They can force you to go to the hardware manufacturer if you are not under the terms of it.
That depends, of course, on the "laws of the land".
Here in Brazil, if I buy something from Dell, they are responsible for it. They can't send me to talk to the manufacturer. Even if the problem is due to something the manufacturer did wrong, Dell would still be considered (by the law) the one that has to deal with it, since it is them who sold me the box.
---- that's the law here too but as you pointed out, if you have to resort to legal wrangling over warranty support, everybody loses.
Craig