29 Mar
2009
29 Mar
'09
6:25 p.m.
On Sunday 29 March 2009 1:45:16 am Dhaval Thakar wrote:
Hi,
I need to implement trouble tracking system, we have 250 users in one premise & 3 desktop support technicians.
I need to implement trouble ticket system, where user will enter their application / other issues. Mail will be sent to technician available on duty. trouble ticket will be provided to user & will be given close stat once resolved.
Kindly suggest me one such application based on open source.
I have used otrs (www.otrs.org) and oneorzero (http://www.oneorzero.com)
Regards,