29 Mar
2009
29 Mar
'09
10:40 p.m.
On Sun, 29 Mar 2009 12:15:16 +0530, Dhaval Thakar wrote:
Hi,
I need to implement trouble tracking system, we have 250 users in one premise & 3 desktop support technicians.
I need to implement trouble ticket system, where user will enter their application / other issues. Mail will be sent to technician available on duty. trouble ticket will be provided to user & will be given close stat once resolved.
Kindly suggest me one such application based on open source.
I use Redmine. http://www.redmine.org/
best regards, Markus