On 9/16/11, m.roth@5-cent.us m.roth@5-cent.us wrote:
You *need* both. Take too long, and the user will go somewhere else.
Of course :D
I remember hearing about another division, a bunch of years ago, when I worked at the Scummy Mortgage Co. (name available upon request, offline), where the manager had designed the interface... and all the clerks *hated* it, and did everything they could to *not* use it.
In other words, it was a failure. But then, that's another reason I have always wanted, during the design phase, to talk to the actual end users, *not* to the Manager Who Knew, I Mean, Everything.
Similar experiences, but some bosses/managers just don't accept that we have to talk to the people who will actually be using the interface most of the time. I had customers who told me it's a waste of time talking to the workers because they don't understand the whole operational process and insist we build it the upper management way.