Kayako. Cerberus is another option. Both have visible code when / if modifications are needed, but both are also pay2play.
Can't recommend anything beyond those but I've gone through about thirty different systems over the years.
On Tue, 2011-07-19 at 12:49 -0400, David Lemcoe wrote:
osTicket is pretty sweet.
On Tue, Jul 19, 2011 at 10:33 AM, Adam Wead amsterdamos@gmail.com wrote: I'd recommend Jira:
http://www.atlassian.com/software/jira/ We use it primarily for software projects and bug tracking, but it can easily be configured as a helpdesk application, and still be used for other things. Very configurable, easy to setup and maintain and they have reduced pricing for non-profits and government institutions. I'm not sure about HR applications, though. ____________________________________________ Adam Wead Systems and Digital Collections Librarian Rock and Roll Hall of Fame and Museum On Tue, Jul 19, 2011 at 10:22 AM, Robert Heller <heller@deepsoft.com> wrote: At Tue, 19 Jul 2011 12:32:50 +0100 CentOS mailing list <centos@centos.org> wrote: > > Hi all, sorry for being OT but would any of you recommend a ticketing system? > We'd like something pretty comprehensive to cover helpdesk and HR stuff as > well as software bugs/requests. There seems to be a million variations > out there. _______________________________________________ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
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