I&#39;d recommend Jira:<br><br><a href="http://www.atlassian.com/software/jira/">http://www.atlassian.com/software/jira/</a><br><br>We use it primarily for software projects and bug tracking, but it can easily be configured as a helpdesk application, and still be used for other things.  Very configurable, easy to setup and maintain and they have reduced pricing for non-profits and government institutions.  I&#39;m not sure about HR applications, though.<br>
<br clear="all">____________________________________________<br>Adam Wead<br>Systems and Digital Collections Librarian<br>Rock and Roll Hall of Fame and Museum<br><br><br><div class="gmail_quote">On Tue, Jul 19, 2011 at 10:22 AM, Robert Heller <span dir="ltr">&lt;<a href="mailto:heller@deepsoft.com">heller@deepsoft.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div class="im">At Tue, 19 Jul 2011 12:32:50 +0100 CentOS mailing list &lt;<a href="mailto:centos@centos.org">centos@centos.org</a>&gt; wrote:<br>

<br>
&gt;<br>
&gt; Hi all, sorry for being OT but would any of you recommend a ticketing system?<br>
&gt; We&#39;d like something pretty comprehensive to cover helpdesk and HR stuff as<br>
&gt; well as software bugs/requests. There seems to be a million variations<br>
&gt; out there.<br><br></div></blockquote></div>