From: Drew Weaver Sent: March 26, 2007 11:15
Well, check out Cerberus.
I will definitely do that.
What we do is have a mailbox setup for support, Cerberus downloads the mail and then forwards it to our exchange server (public folder) than we share the work load in the public folder, and we track tickets using Cerberus.
The mail handling is my primary concern at this time. The other aspects of ticketing systems is already being handle be in-house developed applications that are highly integrated into our own application software management, packaging and operation. It will be both a major selling job and implantation effort to replace that.
It works really well, and unless you update it constantly its fairly hands-off.
Thank you for your recommendation.
Regards, Hugh