On 11/07/12 00:18, m.roth@5-cent.us wrote:
For any redhatters on the list, I'm going to be reopening this bug today.
I am also VERY unhappy with Redhat. I filed the bug months ago, and it was *never* assigned - no one apparently even looked at it. It's a show-stopper for us, since it hits us on our home directory servers.
Out of curiosity, do you have a Red Hat subscription with Standard or better support? The SLAs for even a severity 4 issue should have got you a response within 2 business days.
https://access.redhat.com/support/offerings/production/sla.html
Did you give them a call?
If you are just using the Red Hat bugzilla that might be your problem. I've heard a rumour that Red Hat doesn't really monitor that channel, giving preference to issues raised though their customer portal. That does makes _some_ commercial sense, but if they are, it would be polite to shut down the old bugzilla service and save some frustration. I don't have a Red Hat subscription myself, so I can't really test this. Can anyone, perhaps with a Red Hat subscription, shed any light on this?
It occurs that I might be hi-jacking a thread here, so apologies if that is the case.
Cheers,
Kal