How do you IT guys diagnose the problem with a spotty internet connection?
Just spent an hour on the phone with TWC/Spectrum. Of course they don't see anything wrong with their service.
They send me to speedtest.net. The first attempt, the page didn't fully load, the second attempt, the page didn't load at all, the third attempt, it loaded.
On a 20/2MB line I get 24.83/2.47MB. The speed is better than what I'm paying for but its spotty.
Lately I have been getting slow and partial page loads, server not found, server timed out, etc.. Get knocked off ssh when accessing my home server from work, etc. Its not the work connection because I don't have problems accessing other sites, just here at home and my home server.
Is there any kind of utility to check for failing hardware?
TIA
Another thing to check is the wiring to the house. If this is a cable company, it is likely that the cable to the cable modem splits off to the TV(s). Make sure there are not any unterminated co-ax cable which used to go to a TV. Make sure the cable outside the house is not damaged. The cable company can test for bad cable at your location. They may charge for this. You could get a length of co-ax and swap it in in various places to see if the problems go away.
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