From: John R Pierce Sent: March 23, 2007 13:51
alias them to a dedicated account, in said dedicated account use a procmail recipe that checks some kind of active duty roster and forward copies of the message to whomever is signed in on active duty. combine this with a punch-in/punch-out type application, perhaps using a webpage, where each support person punchs in when on active duty. if noone is listed as 'active', default to forwarding to the 'normal' folks or whatever.
That sound interesting as well. I forgot all about procmail.
seems like what you REALLY should be doing is having these emails going into a ticket tracking system, such as Remedy, which in turn sends out notifications to the assigned support person etc etc.
That is definitely the direction we are headed in but I was trying to find something to tide us over until I could carve out the time to evaluate and implement a ticketing/tracking system.
Thanks again for your comments.
Regards, Hugh