Why don’t you do the industry standard thing and use a trouble ticket package like Cerberus?
-Drew
-----Original Message----- From: centos-bounces@centos.org [mailto:centos-bounces@centos.org] On Behalf Of Hugh E Cruickshank Sent: Monday, March 26, 2007 1:55 PM To: CentOS mailing list Subject: RE: [CentOS] Complex sendmail alias handling.
From: John Summerfield Sent: March 24, 2007 15:52
Hugh E Cruickshank wrote:
I have a situation where I need to change the distribution of emails for selected accounts on a regular basis. This is for the controlling of the distribution of our "support" email address.
[SNIP]
I was wondering if anyone out there new of something short of an automatic email receiving and routing package (which I have not done any research on) that might fit my simple requirements.
A shared imap account/folder?
Why aren't you doing this anyway? It's a good way for Freda to see what Fred said on the previous shift.
Hi John:
Thanks for your reply. That is a good suggestion but it probably will not "fly" in our instance. We are using Outlook for the MUA and, as far as I am aware, does not work with IMAP folders.
Also the sharing of email accounts is not going to work either. We are a small shop with some overlap of responsibilities but it is not a 100% overlap and we still need some distinction between users.
Thanks again for your suggestion.
Regards, Hugh