4 Nov
2011
4 Nov
'11
4:19 a.m.
Alle,
We recently received a requirement to implement a KB/FAQ solution that must:
Web based Be searchable Allow registration of users Keep a history of user queries Allow new queries sent to subject matter experts via email and receive email updates when answers have been posted.
Something along the lines of what CAP does using RightNow. Does anyone have any opensource suggestions for this kind of solution?
Best Regards, Camron
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Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu Management Services of America, Inc.
E-mail: cwfox@us.fujitsu.com