29 Mar
2009
29 Mar
'09
9:50 p.m.
Eduardo Grosclaude wrote:
I need to implement trouble tracking system,
GLPI may be worth a look
GLPI is more of an inventory system at heart - so it might make sense if you tie the issues to underlying devices (and you can couple it with ocsinventory-ng if you want then inventory to be automatically updated). Likewise if you are doing software development and want the issues coupled to the software version control system you might like Trac.
But RT is a good choice if the intent is to map problems to queues that groups of people will process.
--
Les Mikesell
lesmikesell@gmail.com