26 Mar
2007
26 Mar
'07
9:11 p.m.
From: Les Mikesell Sent: March 26, 2007 11:04
RT (http://bestpractical.com/rt)is very good also if what you want is a trouble ticket system. It doesn't have an automatic change of notifications for different times of day but you could probably add it to the event scripts if you wanted. We just let the notifications go to everyone so they stay up to speed but the right people know who should be responding at any time.
Thanks, I will have a look at that one as well.
Regards, Hugh
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Hugh E Cruickshank, Forward Software, www.forward-software.com