Keith Roberts wrote:
> On Tue, 19 Jul 2011, Kevin Thorpe wrote:
>> Hi all, sorry for being OT but would any of you recommend a ticketing
>> system?
>> We'd like something pretty comprehensive to cover helpdesk and HR stuff
>> as well as software bugs/requests. There seems to be a million variations
>> out there.
>
> This is not free, but it is very comprehensive, and will
> also probably do a lot more than what you need. I have
> played with the trial demo version last year, and it's got
> alot of interesting features, including billing. It is a
> complete solution for web hosting providers, amongst other
> things.
Missed the beginning of the thread, so I don't know what Keith's talking
about. The two that I'd recommend that are F/OSS are bugzilla and Mantis.
Worked with both, both work well.
mark