Johnny Hughes wrote: > Well ... it is a bug tracker, however we don't have paid support :P I think you wrote one guideline there, if you really mean that it is a bug tracker and not a support tracker: 1. The bug tracker is for reporting bugs. Requests for support (How do I...?) are not appropriate here, and will receive more widespread attention on the Centos mailing list at http://lists.centos.org/mailman/listinfo/centos. > It is really a tool for people to say, hey I have that problem to, and > for other users to help. Sure, and once it is reported, it is searchable. But it's better to close off a bug and direct the reporter to the appropriate place (upstream bug tracker, mailing list) so that people who search for the same problem see the appropriate response. > CentOS requires the community to help each other, so we expect other > users to help by commenting on bugs and helping users to fix problems. That sounds like a support tracker, as opposed to a bug tracker. Wouldn't the mailing list be better place for support? The bug tracker IMO is more suited for packages that are under CentOS's control (ie, dev, centosplus, extras). I think bugs reported against upstream provided packages should be acknowledged with a standard response suggesting the user search the upstream bugzilla (and to report there if not already reported), and then immediately closed "WONTFIX". > The Developers do work on bugs and close them as we can ... though there > are bugs that can be closed, etc. > > Certainly there is a need for some "Trusted people" to manage CentOS > Bugs ... and we would consider giving access to certain people to make > that happen. I'd like to help, but would like to have some idea what is appropriate for the bug tracker and what isn't first. Thanks, Greg