On 01/09/2014 11:10 PM, Anssi Johansson wrote: > Now that bugs.c.o is somewhat less visible than what it was with the old > website, I'm hoping that the majority of "I have a problem, help!" > questions will end up to the forum, where they might be easier to > triage. In addition, the forum (and IRC) allow easier community > participation in resolving problems. bugs.c.o is mainly handled by the > devs and QA people. how do you propose we make the bugs.c.o more visible. The wiki /GettingHelp page might be something to clean up, almost certainly shorten and promoted ? > > If something ends up being a real bug, it should be easy to tell users > on the forum/IRC to file a bug at either bugs.c.o or bz.r.c, as appropriate. generally, all bugs found on CentOS builds should goto bugs.c.o - depending on how much time someone @redhat wants to spend with us there, the option to migrate an issue to bz.r.c should only happen after someone who understands the difference, has had a look to verify. ofcourse, if something is clearly an upstream issue, then by all means send people there - but value of CentOS-> RH bz goes up everytime there is a real issue reported. > If someone has a problem like "My server is not booting, help!", it's > going to take a while to determine if the problem is really a bug or > not. I'd like to have those discussions either on the forum or on IRC, > so bugs.c.o would only get real bugs that actually need fixing. absolutely. -- Karanbir Singh +44-207-0999389 | http://www.karan.org/ | twitter.com/kbsingh GnuPG Key : http://www.karan.org/publickey.asc