Hi Spike, You seem to be an ideal candidate to start and maintain a wiki page ( or a few, whatever is needed ) on a process or track that someone might use to do first round trouble shooting on their machine(s) and howto collect and what info to collect before they report the issues in various places. eg. what should goto bugs.centos.org and where to followup on that. Is this something you might be interested in ? I am cc'ing this to the centos-docs list where wiki related content gets discussed. -- Karanbir Singh : http://www.karan.org/ : 2522219 at icq