On Apr 5, 2005 6:50 AM, Mark A. Lewis <mark at siliconjunkie.net> wrote: > > > For you boss it may be a question of scale & risk > > management. Spending > > > money on RH means never having to explain why she thought > > 'some kid in > > > a basement could support our business' in an outage review. > > > > > > > Yep, most of the responses I've gotten support the conclusion(s): > > > > 1. A support contract is good for CYA (and perhaps not > > more?). If it feels good, do it. Most ingrained business risk > > analysis types do not understand community support in the > > first place. Having a contract in place gives them a (not > > necessarily justified) warm fuzzy. > It's accountablity. The case where I work is that management wants > someone to point a finger at if something doesn't go right. > Exactly what I called CYA. -- Collins When I saw the Iraqi people voting three weeks ago, 8 million of them, it was the start of a new Arab world.... The Berlin Wall has fallen. - Lebanese Druze leader Walid Jumblatt