[CentOS] Fwd: Response from Canon - MultiPASS (KMM7153196V60774L0KM)

My apologies for this because it is, technically, OT, but it is a classic
example of what rotten support Linux (and CentOS) get in the US from
equipment manufacturers.  The whole email is a lie because they DO have the
drivers on their asia site, they just don't want us 'Murkins to get our
hands on them.  Or maybe it's part of some clever little nuance of their
agreement with Micro$oft not to provide the Linux drivers so they can have
the rights to distribute the Window$ drivers with the printers.

Maybe I should advertise this - canonmp160.ppd available here (and put up a
web site for it).

---------- Forwarded message ----------
From: Canon Support - MFP <mfp at cits.canon.com>
Date: Apr 15, 2007 11:13 AM
Subject: Re: Response from Canon - MultiPASS  (KMM7153196V60774L0KM)
To: Mark Hull-Richter <mhullrich at gmail.com>

Dear Mark:

Thank you for writing to us.  We value you as a Canon customer and
appreciate the opportunity to assist you.  I apologize for the
difficulty you are having with finding a Linux driver for the MP160.

Canon does not support Linux on its consumer products and therefore a
driver for Linux is not available through Canon.  I can only recommend
checking with sites such as linux-drivers.org or any other third party
that may have successfully written a Linux driver for your product.

Please let us know if we can be of any further assistance with your
MP160.

Thank you for choosing Canon.

Sincerely,

Karl
Technical Support Representative

Special Note: Certain issues are very difficult to resolve via email.
If your question remains unanswered after you have received this email,
you may call our special toll-free number for email customers with
unresolved issues and speak to a technician* by dialing 1-866-261-9362,
Monday - Friday 8:00 a.m. - 12:00 midnight ET, and Saturday 10:00 a.m. -
8:00 p.m. ET (excluding holidays).

If you prefer to continue to communicate via email, reply to this
message and we will respond as quickly as possible.

*Telephone support for products no longer covered under the
manufacturer's warranty may require a $9.99 fee for support.

Original Message Follows:
-------------------------

Email Support Form Message
Product Type: PIXMA MP160
Product Model:
IslandData Session:
Product Serial Number: JCGA97085
Date of Purchase: 04/12/2007
First Name: Mark
Last Name: Hull-Richter
Address:
City:
State:
Zip: 92705
Phone Number:
Email Address: mhullrich at gmail.com
EMAIL_ADDRESS_CONFIRM: mhullrich at gmail.com
q01: USB
q02: Other
q03: Driver_Installation
INQUIRY: I am running CetnOS 4.4 on my PC and you do not have any
drivers for Linux systems listed on your site (or anywhere on the web
that I can find).
Please provide a Linux driver for this printer so I can use it.
Thank you.


-- 
[This message is NOT SPAM and is sent in strict accordance with Google,
Yahoo, AOL, Netscape and Earthlink Terms of Service.  If you are NOT
receiving this through a group and do not want any more emails from me,
please reply to me and let me know.  If you are receiving this second-hand,
this sender disclaims all responsibility for your response.]
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.centos.org/pipermail/centos/attachments/20070415/6e66c1c0/attachment.html>