On Wed, 2007-12-26 at 12:06 -0800, Scott Silva wrote: > on 12/25/2007 7:19 PM MHR spake the following: > > I plugged my son's new (Christmas) Zen V player into my CentOS 5.1 box > > and it doesn't register as a device that the system can see or mount. > > > > If I lsusb, it shows up as bus 2, device 8, but there is no > > corresponding /dev/??? device for it, so the system can't get at it. > > > > How do I get around this? > > > Many Zen's have a proprietary driver, not just a usb storage device. > Here's what Creative said: -------- Forwarded Message -------- > From: Creative Americas Customer Support > <CLI.support at customercare.creative.com> > To: Mark Hull-Richter <mhullrich at gmail.com> > Subject: Re: CLI - Technical Support Request - (ZEN > 2GB/4GB/8GB/16GB/32GB) (KMM15703108I110L0KM) > Date: Thu, 27 Dec 2007 16:55:06 +0000 (GMT) > > Dear Mark > Thank you for reaching us at Creative Customer Support; we appreciate > the opportunity to assist you. I am very sorry for the frustration but > we do not support Linux with any of our players. > > I am not sure why, it may be because its open source and there may be > support from an outside source, for example there is a link for linux > support for our soundcards at this link: > http://opensource.creative.com/soundcard.html You can check out the > web to see if there is any support, again I am sorry for the > inconvenience. > > If you would like to see the accessories that we carry for this player > or any of our other great products like the new X-Fi wireless home > sound system for exceptional sound, please go to > http://us.creative.com/shop/shopcategory.asp?category=213& If you > still require assistance, please reply to this email with any previous > correspondence to ensure the quickest and most accurate service. > > Best Regards , > > Jack > Technical Support > Creative Labs Americas > > - - - > ACCESSORIZE IT -- Find the accessories you crave for your Sound > Blaster. Cables, gaming headsets, remotes, drive and console upgrade > kits, premium speakers and headphones, and more! > http://us.creative.com/redirect.asp?id=5629 > > PROTECT IT -- Protect your ZEN, Sound Blaster X-Fi and select WebCams > by extending your product's coverage to a full 2 years with a Creative > Care Protection Plan. > http://us.creative.com/redirect.asp?id=5630 > > SAVE UP TO 80% NOW -- Visit Creative's Savings Center for sale items > and big deals on clearance and refurbished products.! > http://us.creative.com/redirect.asp?id=5631 > > LOOK AND SOUND YOUR BEST ONLINE -- True plug and play Live! Cams for > your desktop and notebook get you online and chatting fast. > http://us.creative.com/redirect.asp?id=5632 > > - - - I left in the ads at the end because I think it explains quite clearly why Creative won't do this: no money in it for them (or so they think). I would recommend that all Linux Zen users bombard them with requests for support. Maybe if they think there's a demand for it, they'll give in and provide it (miracles happen...). Thanks! mhr