From: Drew Weaver Sent: March 26, 2007 11:15 > > Well, check out Cerberus. I will definitely do that. > What we do is have a mailbox setup for support, Cerberus > downloads the mail and then forwards it to our exchange server > (public folder) than we share the work load in the public folder, > and we track tickets using Cerberus. The mail handling is my primary concern at this time. The other aspects of ticketing systems is already being handle be in-house developed applications that are highly integrated into our own application software management, packaging and operation. It will be both a major selling job and implantation effort to replace that. > It works really well, and unless you update it constantly its > fairly hands-off. Thank you for your recommendation. Regards, Hugh -- Hugh E Cruickshank, Forward Software, www.forward-software.com